The easiest way to get teams to collaborate and communicate is by using an all-in-one team messaging, collaboration, and productivity tool. Hosted VoIP solutions that have integrated team collaboration are a cut above stand alone team software because they integrate with the phone system employees use all day to contact clients, vendors and other employees.Making a phone call is simply a logical function that should existing within the same tool employees use to communicate throughout the business day. There is a certain complexity that exists in trying to connect to the public phone network that software gurus don't understand or want to deal with so they have created software using the cloud to allow for collaboration but lack the logical step of allowing for outside phone calls.
Some companies such as Microsoft have taken the leap and do offer public phone connectivity but they aren't very good at creating the sound quality, feature functionality that most professionals are used to in the workplace. Hosted VoIP providers however that have been fine tuning voice communications and feature rich phone systems have a simpler path to provide the team collaboration functions such as video calls, instant messaging/chat etc.
The big players in this space are Microsoft Teams and Slack but its interesting to note that Zultys, Kerauno, YipTel, Broadvoice, Ring Central, Jive and other VoIP providers have an equally robust collaboration software built into their VoIP platform. Partnerships with Zoom and Polycom among others have made use of the software simple and user friendly. Launching a chat conversation or video call, sharing a document etc is simple and straight forward and the combined tool empowers today's workforce.
Workers today use a wide variety of standalone business applications to manage projects, tasks, and other related business information. Using multiple tools at once, however, can increase the risk of information overload and lead to low productivity in the workplace. Hosted VoIP solutions with Integrated unified communication features, team messaging, and contextual intelligence allow all the things workers need and use to be accessed on a single platform. Some notable features include click-to-call, live meetings, file sharing, business chat, task management, integration with business apps, and more.
As teams become increasingly mobile, the need for team collaboration tools is inevitable. With so many robust features and functions, these tools will surely become the lifeline of distributed teams and workforce. If you want your employees to maximize the potential of a team collaboration tool it's important to make sure the tool you choose matches the needs of your business.
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Here are some additional video demos to view as well:
